Posted in Food

Pressure and donuts

Posted on by William Douthwaite
Time to make the donuts!

We met our daughter at a Dunkin’ to bring her three daughters home for an overnight sleepover. Since we were there, why not take home some munchkins? The drive thru lane was clogged, so I said, “I’m just going to go inside to order.”

Inside, the place was hopping. It only took a few seconds for me to realize no one was going to be taking my order at the register, so I stepped up to the video kiosk and tapped in a twenty-five piece assorted munchkin order.

As I waited, I watched the crew efficiently handle a barrage of drive-thru, mobile, and walk-in orders. I was fascinated by a monitor over the drive- thru register that monitored greeting time, wait time, prep time, and delivery time. Some numbers were green (I assumed that was good), while other numbers were red (needs improvement). Every fifteen seconds or so, the screen would change to one that compared the performance of other Dunkin’ stores in the area.

This busy store was #12, about halfway down the list. I watched as the headset-wearing crew filled bags with donuts, made sandwiches, poured coffee and other drinks, lined up bags of food, and handed them out the window. The eight employees moved around each other and worked well together. I don’t know how they could have moved up in the standings. Maybe the other stores weren’t as busy?

The greeting time was immediate. Perfect score there. Order fulfillment? About a minute and a half. Red numbers. Pretty good if you ask me.

However, I waited eight minutes for my bag of munchkins. Had I stayed in the drive-thru lane, I would have been out of there in about four minutes. I knew that my wife and three granddaughters would be impatiently wondering what was taking so long.

But what could I do? I had already committed to the walk-up kiosk. Drive-thru is the priority. Get ’em in, and get ’em out as fast as you can. I could order on the app. They love that. Walk up to the register? Hello, boomer!

Posted in Life

My favorite line

Posted on by William Douthwaite

Yep, my to-do list included a Walmart return. I knew there would be a line. I didn’t expect over-the-top service. I expected a long wait. I knew I would see some interesting people.

I was not disappointed on any level.

One woman occupied the register next to me the whole time I waited in line and beyond. She had a large bag full of returns from a number of shopping trips, challenging the customer service representative to process her returns. I would give this employee a nine out of ten for patience, kindness, and proficiency. She did her best to take care of a complicated return.

The woman just ahead of me had an unusual issue. She said she had ordered groceries online, but hadn’t paid for them. Several employees told her to go to the pick up area and ask about her order. She insisted on asking about the status of her order.

“Can I see the order on your phone?”

“I don’t have a phone. I ordered online.”

With a smile on her face, the rep said, “Well, if you drive around to pickup, they might be able to help you.”

She unhappily headed off in that direction.

Two people ahead of me: a woman who needed to get some kind of refund. She didn’t have a receipt, but knew the cashier and time of the purchase. They said, “We might be able to figure it out.” I thought that was very gracious. I don’t know if they got it figured out.

Finally, I heard those special words, “Next.” I had a return with receipt in hand. So basic. So easy. Routine.

After a lot of keyboard clicks, the rep showed me the screen. The shipper refunded my purchase, but I could keep the product. What am I going to do with all these L and XL tops? I guess we can donate them. I guess the shipping cost more than the product itself.

I wonder if there’s a way to play this game. Is there a way to find out who doesn’t want their stuff back so I can get refunds, keep clothes, and basically get stuff for free? Of course there is.

I drop off Amazon returns at Kohls, post office returns, and UPS returns weekly. Occasionally I send something back FedEx. I think the whole return business is a business in itself. Postage, boxes, tape, bubble wrap, and krinkle cut paper make shipping an expensive and involved endeavor.

Posted in Through the Bible Devotions

What a ridiculous prayer

Posted on by William Douthwaite
Photo by Jack Sharp on Unsplash

How bold are my prayers? Do I pray for what I think God would be willing to give? Or do I go out on a limb with a ridiculous prayer for grace and mercy? Will I go to bat for someone undeserving of anything but his wrath? Am I willing to ask for something I don’t — and never could — deserve?

Abraham prays with boldness and humility in Genesis 18.

Then Abraham spoke up again: “Now that I have been so bold as to speak to the Lord, though I am nothing but dust and ashes, what if the number of the righteous is five less than fifty? Will you destroy the whole city for lack of five people?” (Genesis 18:27,28)

From a place of extreme humility, Abraham isn’t shy about challenging God’s plan to destroy the wicked cities of Sodom and Gomorrah. His bold prayer originates from the dust and ashes of someone just as sinful, just as deserving of God’s wrath. He is not afraid to confront God, negotiate with God, and call God out on matters of justice.

“Maybe there are a few good people there.” Sure, keep dreaming Abraham. I know you care about your nephew Lot. He chose to live in Sin City, remember? His wife will look back and be turned into a pillar of salt. His daughters will use him to bear children who will torment God’s people for generations to come.

50? 45? 30? 20? 10 righteous people? If you can find that many, God will step back. He doesn’t. There wasn’t. God’s judgment is perfect, just, righteous, and appropriate. He knows what’s going on. He knows what he’s doing.

Abraham’s humble yet bold prayers remind me of something Paul wrote in Romans 8:34. There we read that Christ “is at the right hand of God and is also interceding for us.” The one who humbled himself and became a servant boldly goes to bat for us, as deserving of God’s wrath as any sinner in scripture. Forget about fifty righteous or even ten. “There is no one righteous, not even one” (Romans 3:10). We’re only spared because he took the full wrath of God on our behalf, “wounded for our transgressions and crushed for our iniquities” (Isaiah 53:5).

Both Abraham and Christ remind me that humility and boldness in prayer go hand in hand.

Posted in neighbor, neighborhood

A very un-welcome mat

Posted on by William Douthwaite


So this is the most recent picture of the neighbor I’ve written about before. (You know, the one who ripped out his lawn, put lights in his driveway, and painted his house white.)

Anyway, here’s the latest. In the pictures above, you see that he’s stacked up sprinkler donuts to create a security barrier for his front door. A looped cable connects them. That “No Soliciting” sign will surely repel any who think they can jump the barrier.

Door-to-door sales is still a thing. I never did that, but did knock on doors for market research. Had I seen this setup, I wouldn’t have to read the sign. I would have walked right by. No way I’m walking up to this door.

I daily walk by homes with security system signs, motion-sensitive floodlights, cameras mounted along the roof, metal bars across the windows, loud woofing dogs, and prominent “No Soliciting” signs. I give them all a wide berth.

Ironically, the houses with the most security are the least appealing homes. Spoiler alert: no thief is casing your house. No solicitor thinks about knocking on your door.

Paranoid? Maybe this is a booby trap. Explosives? Who knows. Is that even legal? I have no idea.

Don’t worry, I’ll keep my distance.

Posted in Through the Bible Devotions

Familiar lyrics

Posted on by William Douthwaite
Photo by Rochelle Leader on Unsplash

Where did you come from, where did you go?
Where did you come from, Cotton-Eye Joe?

If you’ve been to a wedding reception lately, you’ve heard and possibly danced to “Cotton Eye Joe,” along with “Shake It Off,” “Sweet Caroline,” “Boot Scootin’ Boogie,” and “Cuban Shuffle.”

But did you know these lyrics came from the bible?

“The angel of the Lord found Hagar near a spring in the desert; it was the spring that is beside the road to Shur. And he said, ‘Hagar, slave of Sarai, where have you come from, and where are you going?'” (Genesis 16:7,8)

Hagar gets caught in the middle. She’s a maidservant Sarah picked up in Egypt. It was her idea for Abraham to have a child with Hagar since Sarah wasn’t able to have children (so far). Abraham goes along, Hagar has a son they name Ishmael. The two women end up despising each other, so Hagar runs away to escape the abuse.

That’s when she encounters God. He asks, “Where did you come from, and where are you going?”

Hagar knows where’s she from. She’s running away. Where is she going? God only knows.

And that’s the key. God says, “Go back home. It won’t be easy, but you’re going to have a lot of descendants, more than you can count.” God knows exactly where this is headed. He sees her and he sees her future.

He sees our future, too. No matter where we’ve been, our future is in his hands. Those are good hands. Strong hands. Gracious hands. Reassuring hands.

It’s okay to take a look back, to see how far you’ve come. God helps us catch a glimpse of where we headed. We can trust him to take us places we could never go ourselves.

Posted in Through the Bible Devotions

Ask hard questions

Posted on by William Douthwaite
Photo by Brett Jordan on Unsplash

God took Abram outside and said, “Look up at the sky and count the stars—if indeed you can count them.” Then he said to him, “So shall your offspring be.”

Abram believed the Lord, and he credited it to him as righteousness.

He also said to him, “I am the Lord, who brought you out of Ur of the Chaldeans to give you this land to take possession of it.”

But Abram said, “Sovereign Lord, how can I know that I will gain possession of it?” (Genesis 15:5-8)

So one moment Abram takes God at his word. But the next, he’s got a question: “How can I be sure?”

I think it’s interesting that faith and doubt go hand in hand. Faith doesn’t always displace doubt. Zechariah wanted assurance that an old man could still have a son (Luke 1). Gideon wanted some fleece signs (Judges 6). The apostle Thomas wanted to see the resurrected Christ with his own eyes (John 20). Mary wondered, “How can this be, since I am a virgin” (Luke 1)?

Well, that’s a relief. My questions don’t negate my faith. I can still ask God, “Are you sure?” “How are you going to do that?” “Are you serious?” “You want me to do what?”

Actually, doubts and questions are a wonderful sign of faith. You know God loves you so much you can ask him anything. Anything. He knows. He knows you have questions. He knows you have doubts. He knows his commands and promises are out there. Way out there. He knows it’s not going to be easy to trust him. It doesn’t bother him at all.

Just trust him enough to ask. He wants to hear from you. He wants to hear your questions. He wants to walk with you through your doubts.

Do you trust God enough to ask him hard questions?

After teaching a class, I usually ask, “Any questions?” If there’s silence, I wonder, “Was anyone listening?” I’m not the greatest teacher. And you’re all not ideal students.

Humor me. Just ask.

Posted in Through the Bible Devotions

A faith journey

Posted on by William Douthwaite
Photo by Karina Syrotiuk on Unsplash

I was today years old when I learned some things about Abram I had never thought about before (from Genesis 12).

  • When the Lord said to Abram, “Leave your country…and go to the land I will show you,” it wasn’t the first time he spoke those words. According to Acts 7:2-4, God gave him those instructions when he was in Mesopotamia. In Genesis 11:31, the family only made it to Haran. The Lord gives them another nudge, and they finally settle in Canaan (12:5). I wonder why they didn’t go the whole way the first time?
  • The Lord said, “Leave…your people” (12:1). Abram mostly did, but took his nephew Lot with him (12:4). Lot would trouble later when Abram had to give him part of the land (13:5-9), and later when Abram had to rescue him from captors (14:16). Maybe he should have left him home.
  • Then, when there’s a famine, Abram goes to Egypt to find food. While there, Sarai acquires an Egyptian maidservant named Hagar, whom she would hate when Abram fathers a child with her (16:1). Maybe they should have trusted God to provide for them in Canaan.

Even though childless, Abram believed God’s promise to make him the father of a great nation. He’s the poster child of faith: “Abram believed the Lord, and he credited it to him as righteousness” (15:6). But rather than a heroic faith, Abram had a growing faith. Abram made some questionable choices, but always circled back to square one, built an altar, and called on the name of the Lord (12:8; 13:18). His actions had consequences, but nothing can derail God’s plans. And along the way, Abram learned how to trust God.

Posted in Through the Bible Devotions

Never again

Posted on by William Douthwaite
Photo by Elly Johnson on Unsplash

“Then Noah built an altar to the Lord and, taking some of all the clean animals and clean birds, he sacrificed burnt offerings on it. The Lord smelled the pleasing aroma and said in his heart: ‘Never again will I curse the ground because of humans, even though every inclination of the human heart is evil from childhood. And never again will I destroy all living creatures, as I have done'” (Genesis 8:20,21).

The flood is over. The ark has come to rest. Noah, his family, and all the animals have disembarked. It’s time to start over. Noah begins with a sacrifice to the Lord, who is pleased with the aroma. No matter how evil humans and their hearts are, the Lord decides this will never happen again. No more curses. No more destruction. No more floods (Genesis 9:11).

At first glance, that might seem like Noah certainly came through with that act of worship. A sacrifice that pleases the Lord is a big deal. It changes the whole trajectory of history from that moment on.

All of that is true. But don’t overlook the awesome underlying Messianic truth here. Every Old Testament sacrifice points to the sacrifice Jesus made for us on the cross. His once for all suffering and death on the cross means a way out of the curse, judgment, and destruction sin and evil demands. Never again will God unleash such devastation on the earth because he unloaded it all on his own son.

Remember what God said at Jesus’s baptism and transfiguration? “This is my Son, whom I love; with him I am well pleased” (Matthew 3:17; 17:5). A pleasing, all sufficient, once-for-all sacrifice that means we’ll never again have to worry about that flood of God’s wrath.

Posted in Through the Bible Devotions

Why are you so upset?

Posted on by William Douthwaite
Photo by Andre Hunter on Unsplash

When I get to Genesis 4, I have so many questions.

  • What was wrong with Cain’s offering?
  • Why was Cain so angry? (Even the Lord asks, “Why are you angry?”)
  • Was Cain angry at God or at his brother Abel?
  • Why did Cain’s anger escalate to murder? Did he set out to kill his brother? Or did his anger get out of control?

I’ve got three clues from scripture to help me understand.

“By faith Abel brought God a better offering than Cain did” (Hebrews 11:4).

“Do not be like Cain, who belonged to the evil one and murdered his brother. And why did he murder him? Because his own actions were evil and his brother’s were righteous” (1 John 3:12).

“Woe to [these ungodly people]! They have taken the way of Cain; they have rushed for profit into Balaam’s error; they have been destroyed in Korah’s rebellion” (Jude 11).

So Cain had more than just anger issues. He rejected God. His response both to the Lord and Abel stemmed from unbelief. Cain is numbered with Balaam and Korah, who foolish rebelled against God.

The first sin is disobeying God’s instruction, “You must not eat from the tree of the knowledge of good and evil” (Genesis 2:17). From there, things progress from bad to worse. The next recorded sin is murder. No wonder Cain’s offering was unacceptable. His life was on a trajectory away from God. “Without faith it is impossible to please God” (Hebrews 11:6).

Every Old Testament sacrifice pointed to Christ, the sacrifice for sin. If worship is about you rather than him, you’re missing the point.