The delivery guys with our new garage freezer arrived ahead of schedule. I didn’t have to spend my day waiting through the four-hour delivery window.
I watched as they lowered it to the ground and unboxed it. One of them called me out of the garage and said, “I need to show you this.” He showed me a small dent on the edge of the door, about knee height. He said, “You have two options. You can send it back to the warehouse. Or you can accept it and I will call in to see if there’s a discount.”
I called my wife out to take a look. If we sent it back, who knows how long we’d have to wait for a new one to be delivered? It took three weeks to get this one. We decided to keep it, especially it was just cosmetic and it was, after all, for the garage.
The delivery guy immediately called someone who answered, “Save the sale.” He gave her the information, and she replied, “We can give you $165 off the price.” I didn’t expect that much, so I said, “Sounds good. We’ll take it.” So we got a twenty-five percent discount for a little dent that I haven’t even thought about until now.
The freezer was packed in a styrofoam padded box, so who knows when or how it got damaged? I’m sure the company didn’t want it back, so this was a win for everyone.
Waite for it... 