The oven went belly up last week.
I had used it that morning to bake bread and it worked just fine. Salmon was on the menu for supper. I heat up and baste the salmon in a cast iron pan on the stove top for a few minutes, and then put it in the oven for another five minutes or so to finish cooking it.
This time, when I went to put it in the oven, the temperature hadn’t gone up in the last fifteen minutes. That’s strange. I turned the oven on and off. I turned off the breaker, waited a few minutes, and flipped it back on. No luck.
We need an oven for our cookie business. I texted my wife, “I guess you’re going to get the double oven you’ve wanted.” I got online, found the one we had looked at in the store, and bought it. It would arrive two days later. Nice.
The delivery guys arrived right on time, carted off the old applicance, and slid the new oven into its space in the kitchen. It took my wife all of five seconds to notice, “There’s a dent on the handle.” It was about the size of a dime. I went out and brought the delivery guys back in. They looked, took pictures, and called it in.
After a brief exchange, the voice on the phone said, “We can offer a discount of $350.” It took me all of five seconds to say, “I’ll take it.” It amounted to a 30 percent discount on the price of the oven. I knew I could buy a replacement handle for much less than that.
I was right. A new handle cost about $100 from a repair warehouse. It arrived three days later.
I’m impressed by the customer service. I’m dismayed by how easily a shipment is damaged. Then again, I’m sure it survived a long journey from China. And what’s a few dings or dents, right?
What’s the markup on an appliance? I don’t know. I’m sure everyone made money. And we have a working double oven. Sweet.
Waite for it... 