Tag: appliance

Posted in kitchen, Life

A great appliance repair experience

Posted on by William Douthwaite
Photo by Erik Mclean on Unsplash

I wrote about our new double-oven a few weeks ago. Worked great and we got a great deal. However, after a few weeks, I noticed that the “hot surface” light stayed on all the time. All the burners worked and both ovens worked, but that light never blinked off.

I turned off the breaker, waited a few minutes and flipped it back on. The light was still on. I got online to see what the fix was. There’s got to be a YouTube video describing an easy fix. But I didn’t find one.

I opened up to the troubleshooting part of the oven manual. The solution? Turn the power off and on. If that doesn’t work, you need a service call.

I’d only had the oven for a few weeks, so the repair would be covered by warranty. I got online to find out who to call. Well, this is 2025, so you don’t actually call anyone. You go to a website, input your information, and make an appointment with a nearby repair company. It was pretty easy to schedule them for the day after tomorrow.

I was really happy when the repair guy called in the first few minutes of the four-hour appointment window and said, “I’ll be there in a few minutes.” The only thing I had to do was shut the dogs in a bedroom. My appointment confirmation email specifically said, “If you don’t have your pets secured before the technician arrives, he’s leaving.”

It took all of five minutes for the technician to open up the top of the oven and say, “I don’t know which burner is the problem. I’m going to order a whole new set. They’ll be delivered, and then I’ll come back to install them.” We agreed on the next appointment time, and he was out of there. If new burners didn’t solve the problem, he’d replace the wiring harness. If that didn’t work, I’d get a whole new oven.

One week later, a huge box arrived with all new burners for the oven. A week after that, he called to say he was on his way. One by one he replaced all five burners on the range top. After replacing each, he flipped the power back on. Four times in a row he said, “Nope. Not that one. It’ll probably be the last one.”

Sure enough it was. He popped in burner number five, turned the power back on, and announced, “There we go.” He tested all the burners, packed up his tools, and had me sign a receipt. Problem solved. He assured me, “I’ve never had to come back after replacing the burners.”

Overall, not a bad service experience.

Posted in Life

Another dent and another discount

Posted on by William Douthwaite

The oven went belly up last week.

I had used it that morning to bake bread and it worked just fine. Salmon was on the menu for supper. I heat up and baste the salmon in a cast iron pan on the stove top for a few minutes, and then put it in the oven for another five minutes or so to finish cooking it.

This time, when I went to put it in the oven, the temperature hadn’t gone up in the last fifteen minutes. That’s strange. I turned the oven on and off. I turned off the breaker, waited a few minutes, and flipped it back on. No luck.

We need an oven for our cookie business. I texted my wife, “I guess you’re going to get the double oven you’ve wanted.” I got online, found the one we had looked at in the store, and bought it. It would arrive two days later. Nice.

The delivery guys arrived right on time, carted off the old applicance, and slid the new oven into its space in the kitchen. It took my wife all of five seconds to notice, “There’s a dent on the handle.” It was about the size of a dime. I went out and brought the delivery guys back in. They looked, took pictures, and called it in.

After a brief exchange, the voice on the phone said, “We can offer a discount of $350.” It took me all of five seconds to say, “I’ll take it.” It amounted to a 30 percent discount on the price of the oven. I knew I could buy a replacement handle for much less than that.

I was right. A new handle cost about $100 from a repair warehouse. It arrived three days later.

I’m impressed by the customer service. I’m dismayed by how easily a shipment is damaged. Then again, I’m sure it survived a long journey from China. And what’s a few dings or dents, right?

What’s the markup on an appliance? I don’t know. I’m sure everyone made money. And we have a working double oven. Sweet.

Posted in Life

A little dent and a big discount

Posted on by William Douthwaite

The delivery guys with our new garage freezer arrived ahead of schedule. I didn’t have to spend my day waiting through the four-hour delivery window.

I watched as they lowered it to the ground and unboxed it. One of them called me out of the garage and said, “I need to show you this.” He showed me a small dent on the edge of the door, about knee height. He said, “You have two options. You can send it back to the warehouse. Or you can accept it and I will call in to see if there’s a discount.”

I called my wife out to take a look. If we sent it back, who knows how long we’d have to wait for a new one to be delivered? It took three weeks to get this one. We decided to keep it, especially it was just cosmetic and it was, after all, for the garage.

The delivery guy immediately called someone who answered, “Save the sale.” He gave her the information, and she replied, “We can give you $165 off the price.” I didn’t expect that much, so I said, “Sounds good. We’ll take it.” So we got a twenty-five percent discount for a little dent that I haven’t even thought about until now.

The freezer was packed in a styrofoam padded box, so who knows when or how it got damaged? I’m sure the company didn’t want it back, so this was a win for everyone.

Posted in Home improvement

This dishwasher has a mind of its own

Posted on by William Douthwaite
Photo by Nathan Dumlao on Unsplash

Dee-do-do-deedle-dee.

What was that? Is that the dishwasher? That’s the dishwasher start up tune. I didn’t start the dishwasher. In fact, it’s empty right now. It’s starting up all on it’s own?

I checked the display, and it was ready to go, but only a rinse cycle. Strange. Just one of those things, I guess. I hit the power button. Do-dee-do-dee-do-do. If you have a Samsung appliance, you’ll recognize the tune.

But it wasn’t just one of those things. I heard the music about once a day. Sometimes in the morning. Or the afternoon. Even after I went to sleep at night.

Oh, boy. I know what that means. I’ll bet I need to replace the control board in the door. Aw, man. I did that about two years ago. But it was under warranty. Now it’s not.

I can do it. I watched the guy. It took him about five minutes to take out the screws, plug in a new board, and put it all back together. I can do that.

But it doesn’t malfunction all the time. Only once in a while. It never starts on it own. But it thinks about it. Sometimes auto-cycle. Other times, “normal.” Sometimes a 15 minute rinse.

One of these days, our appliances will be sentient. They will think on their own and start up independently. Other than producing dirty dishes, we (humans) will be unnecessary.

I know, scary. But I think this all started when I began using a one-, two-, or three-hour start up delay. Why not let the dishwasher do his/her thing while you’re sleeping? Lol, because they don’t want to up at night either. And they let you know.

I cleaned out some filters and turned the power on and off, and everything seems to work just fine. For now.

We picked the suite of appliances for our remodeled kitchen because we liked the look. Next time around, we may look to those manufacturers who mainly make kitchen applicances rather than TVs.