The morning colors were spectacular. This is why I never want to miss the sunrise. It’s only for a moment, but the images stays in my mind for a long, long time.
As we round a corner, an idling truck is parked in front of a house. It’s 6:30 am, and a cable technician in a bucket truck is waiting to fix someone’s wifi?
Customer service is a big deal. Our lives are almost dependent on wifi, the internet, and connectivity. We need it for finances, medical care, education, and entertainment. But do we need it early Sunday morning?
- Perhaps the customer does work finance in Asia, where it’s twelve hours later. Life goes on in different parts of the world.
- For some, internet communication is their lifeline. They aren’t alone as long as they are connected. Without a modem, a wifi hub, and a computer, the world doesn’t exist. With those things, their world comes to life.
- I suppose it’s a terrible inconvenience for some. Caring for children or parents can be difficult without some kind of entertainment. Most are not prepared for a disconnected world.
- Plenty of folks are selfish. They want what they want and they want it right now. Like online gaming, movies to watch, internet news. What is there besides that? Not much. (Unless you like to read, play board games, exercise, and spend time with friends and family.)
I appreciate good customer service. If the cable provider wants to cater to my urgent and selfish needs, so be it. They make it happen. They make it work.
Waite for it... 