Every time I take my car in the service at the dealer, they’ve upped their coffee game. Here’s a picture of their latest machine featuring espresso, cappuccino, latte, and mocha. Plus, a couple of things I’ve never seen before: a vanilla steamer and a chocolate shot. It served up a delicious latte in less than thirty seconds. Nicely done!
I’ve written about coffee machines before. Waiting areas have come a long way from the days of a single glass carafe one quarter full of burnt-tasting day-old coffee.
Which on this day was good because I had to wait about 2-1/2 hours for some simple service on my car. I had an appointment and the service bay didn’t look busy, but it too them a while before they got around to my oil change and tire rotation. Maybe it was because this was the car’s first service, so it was free.
But I can’t complain too much. I took advantage of the free snacks, including cookies, chips, crackers, granola bars, and fruit. No I didn’t eat all of those. I was polite. I only took one bag of popcorn chips to munch on while watching some home improvement TV episodes.
Eight service advisors were busy on computers. They received service customers, called about insurance, took payment for completed work, and discussed repair options. I suppose snacks and beverages takes the edge off having to get work done, which always costs more than you expect.
A little later I got a call from the service rep. They had a little problem with the repair. The replacement shocks were bent, and they had to order more from California. When I got back to the dealership, I asked, “How often does something like that happen? Did you have the car up on the rack when you noticed the parts were damaged?” I can just imagine having everything apart, you reach for the new part, and discover you can’t use it! You’d have a few choice words to say at that moment! Fortunately for the tech, the parts guy stopped him before he got too far into the job.
Waite for it... 