I go to the grocery store enough that I’m on autopilot. I often buy the same things, I know where to find them in the store, and I’m out the door in no time.
One of the items on my list: cocoa powder. That’s in the baking aisle which is just past all the spices and oils. Except it wasn’t. When I got down to the end of the aisle where I knew the cake mixes, chocolate chips, and cocoa powder was, I was all turned around. Actually, I wasn’t turned around. The store aisle was.
The previous night, store management decided to move items around. Now the cake mixes were near the front of the store, along with the cocoa powder, and all the spices and oils were at the back of the store.
Why would they change everything around?
Of course, I consulted the oracle, Google, to find out. My guess was right. If management can keep you in the store longer looking for the items on your list, you’ll make more impulse purchases and they’ll get more of your money.
Since the self-checkout lanes were full, I checked out with a live cashier. She asked me if I found everything, because the store had been rearranged. I had, but it was nice of her to ask. I guess I wasn’t the only puzzled customer to pass by that day.
I’ll bet every detail in the store is intentional. From the music in the background to the appearance of the employees to the colors of the displays, everything is designed to persuade me to spend money. The merchandising folks know their stuff. I guess it’s better to say they know people and how to influence our behavior.
I once again know where everything is. For now.

