Tag: oven

Posted in kitchen, Life

A great appliance repair experience

Posted on by William Douthwaite
Photo by Erik Mclean on Unsplash

I wrote about our new double-oven a few weeks ago. Worked great and we got a great deal. However, after a few weeks, I noticed that the “hot surface” light stayed on all the time. All the burners worked and both ovens worked, but that light never blinked off.

I turned off the breaker, waited a few minutes and flipped it back on. The light was still on. I got online to see what the fix was. There’s got to be a YouTube video describing an easy fix. But I didn’t find one.

I opened up to the troubleshooting part of the oven manual. The solution? Turn the power off and on. If that doesn’t work, you need a service call.

I’d only had the oven for a few weeks, so the repair would be covered by warranty. I got online to find out who to call. Well, this is 2025, so you don’t actually call anyone. You go to a website, input your information, and make an appointment with a nearby repair company. It was pretty easy to schedule them for the day after tomorrow.

I was really happy when the repair guy called in the first few minutes of the four-hour appointment window and said, “I’ll be there in a few minutes.” The only thing I had to do was shut the dogs in a bedroom. My appointment confirmation email specifically said, “If you don’t have your pets secured before the technician arrives, he’s leaving.”

It took all of five minutes for the technician to open up the top of the oven and say, “I don’t know which burner is the problem. I’m going to order a whole new set. They’ll be delivered, and then I’ll come back to install them.” We agreed on the next appointment time, and he was out of there. If new burners didn’t solve the problem, he’d replace the wiring harness. If that didn’t work, I’d get a whole new oven.

One week later, a huge box arrived with all new burners for the oven. A week after that, he called to say he was on his way. One by one he replaced all five burners on the range top. After replacing each, he flipped the power back on. Four times in a row he said, “Nope. Not that one. It’ll probably be the last one.”

Sure enough it was. He popped in burner number five, turned the power back on, and announced, “There we go.” He tested all the burners, packed up his tools, and had me sign a receipt. Problem solved. He assured me, “I’ve never had to come back after replacing the burners.”

Overall, not a bad service experience.

Posted in Life

Another dent and another discount

Posted on by William Douthwaite

The oven went belly up last week.

I had used it that morning to bake bread and it worked just fine. Salmon was on the menu for supper. I heat up and baste the salmon in a cast iron pan on the stove top for a few minutes, and then put it in the oven for another five minutes or so to finish cooking it.

This time, when I went to put it in the oven, the temperature hadn’t gone up in the last fifteen minutes. That’s strange. I turned the oven on and off. I turned off the breaker, waited a few minutes, and flipped it back on. No luck.

We need an oven for our cookie business. I texted my wife, “I guess you’re going to get the double oven you’ve wanted.” I got online, found the one we had looked at in the store, and bought it. It would arrive two days later. Nice.

The delivery guys arrived right on time, carted off the old applicance, and slid the new oven into its space in the kitchen. It took my wife all of five seconds to notice, “There’s a dent on the handle.” It was about the size of a dime. I went out and brought the delivery guys back in. They looked, took pictures, and called it in.

After a brief exchange, the voice on the phone said, “We can offer a discount of $350.” It took me all of five seconds to say, “I’ll take it.” It amounted to a 30 percent discount on the price of the oven. I knew I could buy a replacement handle for much less than that.

I was right. A new handle cost about $100 from a repair warehouse. It arrived three days later.

I’m impressed by the customer service. I’m dismayed by how easily a shipment is damaged. Then again, I’m sure it survived a long journey from China. And what’s a few dings or dents, right?

What’s the markup on an appliance? I don’t know. I’m sure everyone made money. And we have a working double oven. Sweet.