My wife and I stopped at Starbuck’s after church last Sunday, and since it was already after noon, we each ordered something to eat. She went with her usual egg bites and I decided on an egg and bacon muffin sandwich. The shop wasn’t too busy, but since there weren’t too many table to sit at, I figured most of the business was drive thru and mobile order pickups.
Our coffee was ready first. The food took a little longer. At some point in our conversation, I thought I heard my name, meaning that the food order was up. I went over and quickly looked at the bags and saw what looked like our orders. Upon returning to my table, I took a closer look and saw someone else’s name. The label also stated “mobile order.”
Oops. For a moment I thought that the label had been misprinted. Or maybe those folks had taken ours by mistake. But then I decided to put it back and wait a little longer for my actual order. I’m glad I hadn’t taken a bite before I glanced at the label.
I wonder if that ever happens or how often that happens. The baristas crank out coffee after coffee and out out pastry after pastry. They cannot monitor who picks up what. Mobile orders are ready and sitting out before those folks even get to the restaurant. It’s all based on the honor system. I believe most people are honorable. I’m one of them – you don’t have to worry about me grabbing your food. But I know that not everyone is. And not everyone is paying close attention, either.
How many customers come in only to wonder where their order is? How many customers pick up an order and discover that a bite or a sip is already missing? I’ll bet some of you think that is amazingly disgusting. Yet sometimes I don’t look in the bag. I pull out pieces of lemon cake or a scone, assuming the whole thing is there. I wouldn’t even know. I wouldn’t know if someone took a sip of my latte, realized it had no flavor, and put it back on the counter.
One thought on “I don’t think this is our food”
This is exactly why I stopped going to Satrbucks.